Refunds

We only refund if your item has arrived damaged, and we are notified withing 48 hours of delivery of your item.

Returns

You can return an item, if item is damaged in transit, within 48 hours of delivery.*

If the item you wish to return is faulty, we will require either photo proof of the faulty item or provide you with a stamped, self-addressed post pack in which to return it to the appropriate seller. You will then be offered a replacement of the faulty item or a full refund or store credit, whichever you prefer. Any refunds will be transferred back to the original payment method, eg. your credit card, or store credit.

If you change your mind on a purchased item, you will be given a store credit to the same value once the item has been received by the us (Mission4Mercy), and any shipping costs incurred will not be refunded. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received.

Please note: Store credits are valid for 6 months from the date of issue, unless specified otherwise.

We (Mission4Mercy) don’t accept exchanges.

*Items that cannot be refunded if you change your mind on a product purchased (as noted above a store credit will be issued once item is returned and received by us at (Mission4Mercy). All items being returned must be dispatched/shipped within 10 days of the return being approved, and must be in original condition and packaging and not affected by being used in an abnormal way, or reduced in value by delay on your part. If these requirements are not met, the seller reserves the right to deny a return.

If for any reason a product you have ordered is not available or out of stock, we will also refund you or offer you a store credit to the same value, and in this case any shipping costs will be refunded.

Please note: We are unable to return or exchange an item that is not being returned or exchanged by the original purchaser.

Gift Vouchers

(a) Gift Vouchers on occasions can be redeemed at checkout. The value of a Gift Voucher will be issued as credit in your account.

(b) Gift Vouchers are valid for 1 year and cannot be returned or exchanged for cash.

(c) All returned items that were paid for with a Gift Voucher will be refunded as a store credit for you to use against a future purchase.

(d) If you return an item paid for by both a Gift Voucher and credit card, you will be refunded on your credit card up to the amount of your initial credit card payment, and the remaining amount will be refunded as store credit.

Warranties

(a) The Seller warrants that if any Product fails to comply with the following promises within 30 days of your receipt of the Product, you may return the Product to the Seller for a full refund or store